How to Work With Kyle

An owner's manual for the human who will reply to your email in roughly two to six business weeks.

The Basics

Hi, I'm Kyle. I'm involved in more businesses than I can count on one hand, or two, or honestly a few of yours too. This page exists so you don't have to guess how I work. Read it once and you'll save us both a lot of confusion.

How to Reach Me

• Not urgent? Email me.
• Urgent? Text me.
• On my immediate team? Text me. It's how we roll.
• Don't report directly to me? Google Chat is the way to go.
• Need an important decision fast? Call me. Do not text me a life-altering question while I'm juggling 19 other things. You will get a decision, but it might be a bad one, and that's on both of us.

Also, I really don't like extra logins. Every new system I have to use takes a year off my life. ClickUp and I are in couples counseling. If it doesn't sync perfectly with Google Workspace, I don't want it.

About My Inbox

I answer emails in the order I think they need answering, not the order they arrive. So if I haven't answered you in a couple of weeks, I haven't forgotten about you. You just haven't hit the top of my priority list yet. You're in the queue.

Texting Me a Decision

If you need me to make a call over text, give me ALL the relevant context. Assume I've just walked in from another planet. My replies will be short, sweet, and to the point. That's not me being grumpy, that's just efficiency. If you don't understand what I meant, ask. I promise I won't bite.

Bring Me Problems (With a Side of Solutions)

When you bring me a problem, bring your intended solution with it. Even a rough idea beats a blank stare.

Closed Loop Communication

We practice closed loop communication. If someone is doing something for you, the loop has to come all the way back around.

Here's the catch with me: I have tons of loops running at the same time. So the burden of closing the loop is on you. Come back to me and close it. If you wait for me to chase it, you may be waiting until your retirement party.

Decisions and Freedom

I like to give people plenty of free rope, but if you're struggling and really don't know which direction to go, reach out.

I'll also match how much help you need. Need micromanagement? I can do that. I don't love it, but I can. High performer who wants wide reins? Excellent. Go be awesome.

Meetings

I'm somewhere in the middle on meetings. What I can't stand is the idea that a standard meeting is one hour. Hour long meetings should only happen for big planning or strategy. Everything else should be 15 or 30 minutes. If we can solve it in a text, even better.

My Hours (They're Weird)

• Normal workday: about 7 a.m. to 5:45 p.m.
• Thursday mornings: off, for my mental and physical health.
• 5:45 to about 8 p.m.: I'm fully engaged in raising my son. Unless something is on fire, it can wait.
• Weekends: I usually plan the week ahead and knock out some easy catch up tasks.

Because I work weird hours, you might get a message from me on a Sunday afternoon. I do not expect you to respond after hours. If I actually need a reply, I'll tell you, and it'll be a text. Otherwise, go live your life.

Feedback

If you have feedback on how I can improve, or I've ticked you off somehow, say it to my face. I'd much rather hear it from you than through the grapevine.

What You Can Count On From Me

• I'll always be straight with you. No one ever has to worry about where they stand with me, because I'll tell you.
• I really care about people. If you're on my team, I'll make sure you're taken care of.
• I don't mind helping. I may be busy, but I'm never bothered by people reaching out for help, especially when you need it and I've got the expertise.

A Little About Me

My lovely wife is Rhiannan, and our son Rowan is about a year and a half old as this page goes live. He is currently the CEO of our household.

I love to work out. Quite frankly, it's my escape.

My ADHD special interest right now is AI: AI models, AI training, and AI coding. If you want to lose an hour of your life, ask me about it. Actually, make it 15 minutes. You read the meetings section.